PRIVACY POLICY
Last updated April 1, 2026
This Privacy Notice for Harts Hallow Farm ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Visit our website at wwe.hartshallowfarm.com or any website of ours that links to this Privacy Notice
Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us.
Harts Hallow Farm (“we,” “us,” or “our”) is a family-run flower farm located in Friendship, New York. We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit www.hartshallowfarm.com or make a purchase from us.
By using our website or providing us with your personal information, you agree to the practices described in this policy.
Privacy Policy — Summary of Key Points
This summary provides key points from our Privacy Policy. For full details on any topic, please refer to the complete Privacy Policy document or contact us at hartshallowfarm@gmail.com.
What personal information do we collect?
When you visit our website, sign up for our newsletter, or make a purchase, we may collect your name, email address, mailing or pickup address, phone number, and payment details. We also automatically collect basic technical data such as your browser type and pages visited through our website platform, Squarespace.
Do we process any sensitive personal information?
No. We do not collect or process sensitive personal information such as racial or ethnic origins, religious beliefs, health data, or financial account numbers. Payment card data is handled exclusively by our secure payment processor and is never stored on our systems.
Do we collect information from third parties?
We do not purchase or obtain personal information from third-party data brokers. We may receive limited information through social media platforms (such as Instagram and Facebook) if you interact with us there, consistent with those platforms’ own privacy settings.
How do we use your information?
We use your information to process and fulfill your orders and flower subscriptions, send pickup reminders and subscription updates, respond to your inquiries, send our newsletter (only if you’ve opted in), and improve our website and offerings. We only process your information when we have a clear and legitimate reason to do so.
Do we share your personal information?
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us operate our website and process orders — specifically Squarespace (our website platform) and our payment processor — and only as strictly necessary for those services. We may also disclose information if required by law.
How do we keep your information safe?
We use SSL/TLS encryption on our website and rely on Squarespace’s secure infrastructure. Payment information is never stored on our servers. While we take reasonable precautions, no internet transmission or storage system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.
What are your rights?
Depending on where you live, you may have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications. New York residents may request details about what information we hold about them. We will not discriminate against you for exercising any privacy rights.
How do you exercise your rights?
The easiest way to exercise your rights is to contact us directly by email at hartshallowfarm@gmail.com. You can also unsubscribe from our emails at any time using the unsubscribe link in any message we send. We will respond to all requests in accordance with applicable data protection laws.
Want to learn more? Review the full Privacy Policy for complete details on how we collect, use, and protect your information. For questions, contact us at hartshallowfarm@gmail.com or write to us at 6042 CR-17, Friendship, NY 14739.
PRIVACY POLICY
1. Information We Collect
Information You Provide Directly
We collect personal information that you voluntarily provide when you:
• Purchase a floral subscription, bouquets, or other farm products
• Sign up for our email newsletter or seasonal updates
• Contact us via our contact form or by email
• Register for a farm event
This information may include your name, email address, mailing or pickup address, phone number, and payment information (processed securely through our payment provider).
Information Collected Automatically
When you visit our website, we may automatically collect certain technical data, including:
• Your IP address and general geographic location
• Browser type and device information
• Pages visited, time spent on the site, and referring URLs
• Cookies and similar tracking technologies (see Section 5 below)
This site is hosted on Squarespace, which collects analytics data on our behalf. Squarespace’s own privacy policy governs how they handle this data.
2. How We Use Your Information
We use the information we collect to:
• Process and fulfill your orders, including flower subscriptions and farm products
• Send subscription updates, pickup reminders, and seasonal communications
• Send you our newsletter and promotional emails (only if you have opted in)
• Respond to your inquiries and provide customer support
• Improve our website, offerings, and customer experience
• Comply with legal obligations
We will not send you marketing emails unless you have subscribed. You may unsubscribe at any time using the link in any email we send.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
• Service Providers: We use trusted third-party services such as Squarespace (website and e-commerce platform) and payment processors to operate our website and fulfill orders. These providers only access your information as needed to perform services on our behalf and are contractually required to protect it.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process, or to protect the rights, safety, or property of Harts Hallow Farm or others.
• Business Transfers: In the unlikely event of a sale or transfer of our business, your information may be transferred as part of that transaction.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to maintain your subscription records, process transactions, and comply with our legal obligations. When your information is no longer needed, we will securely delete or anonymize it.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device by your browser. We use:
• Essential cookies: Required for the website to function properly (e.g., shopping cart, session management).
• Analytics cookies: Provided by Squarespace to help us understand how visitors use our site.
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to any legal obligations we may have to retain it.
• Opt-out: Unsubscribe from marketing emails at any time by clicking “unsubscribe” in any email or by contacting us directly.
To exercise any of these rights, please contact us at hartshallowfarm@gmail.com. We will respond within a reasonable timeframe.
7. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.
8. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses SSL/TLS encryption for data transmission, and payment information is processed by our payment provider and is not stored on our servers.
While we strive to use commercially reasonable security practices, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites such as Instagram, Facebook, and the New York State Grown & Certified program. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.
10. New York Residents
If you are a New York State resident, you have the right to know what personal information we collect about you and how it is used. You may request this information by contacting us directly. We do not discriminate against customers who exercise their privacy rights.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Harts Hallow Farm
6042 CR-17, Friendship, NY 14739
Email: hartshallowfarm@gmail.com
Website: www.hartshallowfarm.com
Thank you for trusting Harts Hallow Farm. We’re grateful to grow flowers for your community.